Equifax faces mounting pressure after data breach as CAA reveals 10,000 clients hit
Equifax Canada is facing intensifying calls for transparency on its massive cyberhack as the Canadian Automobile Association informs thousands of its members that their data may have been compromised and frustrated consumers ask questions about why they’re being treated worse than their U.S. counterparts.
CAA said Thursday it partnered with Equifax on its identity protection program and is notifying the roughly 10,000 members who participated that they may have had sensitive data divulged in the security breach made public last week.
The auto organization’s program required members to register their personal information such as credit cards, banking information and email address, with the option of providing a social insurance number.
It appears that the sensitive information of CAA members who signed up for the identity protection program was stored with Equifax USA, said Ian Jack, CAA managing director of communications and government relations.
The company has shied away from public comment, however Equifax Canada’s customer service agents have told callers that only Canadians who have had dealings in the United States are likely to have had their information compromised in the data breach. That includes those who have lived, worked or applied for credit south of the border.
“Equifax has not been forthcoming with information to us despite our repeated requests,” Jack said.
In a statement, the UK office of Equifax said an internal investigation had shown that data on UK consumers was accessed during the hack.
It said data on Britons was being held in the US due to a “process failure” which meant that a limited amount of information was stored in North America between 2011 and 2016.
The information held included names, dates of birth, email addresses and telephone numbers. No addresses, passwords or financial data was involved.
Equifax said that because the data on UK citizens was limited it was “unlikely” that those affected would suffer identity theft.
It said it would contact those affected and offer them free ID protection services that would alert them to any attempt to carry out fraud with their details.
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