Thousands of Natwest customers left without access to their money after bank’s computer system crashes

  • The majority of the bank’s UK customers have been affected by IT blackout
  • Royal Bank of Scotland and Ulster Bank users also hit by glitch
  • Online and phone banking down, ATMs broken and card payments rejected
  • Customers have vented frustrations and threatened to quit for other banks
  • Last year millions were unable to use cards or move money for days
  • They were forced to set aside £125m compensation for those out of pocket


Millions of NatWest customers have been unable to take out cash or transfer money after its IT system collapsed for the second time in a year.

The majority of UK customers, around 7.5million, could not use online and phone banking or make card payments and cashpoint withdrawals from 9pm last night.

NatWest is part of the Royal Bank of Scotland, which also runs Ulster Bank, whose customers were also locked out of key systems.

Article Continues Below

But despite such a widespread computer blackout, no reason was given for the failure and despite claiming it was fixed at 1am some customers maintained their services were still not working this morning.

The news comes less than a year after millions of the bank’s customers were left unable to use their cards or move money for days due to a computer glitch.

Stephen Hester, the chief executive of RBS, which is 80 per cent state-owned, was forced to apologise last June after millions of customers were left unable to view an up-to-date balance following a software update.

It also affected payments such as direct debits for bills and some wages were not received leading to the bank setting aside £125million in compensation.

They could be forced to find more money to pay those left out of pocket overnight.

Read more:


Follow IWB on Facebook and Twitter